Privacy Policy

This is the privacy policy of FlowBiz Pty Ltd. This privacy policy explains how your personal information will be treated when you deal with us.

FlowBiz respects your privacy and is committed to the protection of it!

What type of information do we collect?

The personal information we collect generally includes your name, postal address, telephone number and email address, as well as other personal information. This information is necessary for us to provide services and facilitate work to be carried out including projects and help desk tickets.

How do we collect personal information?

Personal information is collected throughout the site such as forms which you complete, and via other means where relevant such as emailing details for a ticket or project activity.

Personal information is collected when, but not limited to:

  • submitting a help desk ticket
  • submitting an issue for a project
  • create or update information you have access to
  • any other occasion that requires information to be provided or collected.

We generally like to know who we’re dealing with.

Personal Information and 3rd Parties

There may be occasions where we supply your details to companies we do business with. Your personal information will not be disclosed to a 3rd party other than of the following only when required:

  • FlowBiz partners
  • couriers or parties responsible for delivery of your order
  • anyone employed to provide services for FlowBiz which directly involves the customer
  • law enforcement agencies as required to do so by law

Information Security

Your personal information is private and will be treated as such. We take reasonable measures to protect your personal information where applicable. We endeavor to ensure your information is accurate, current and stored in a secure enviroment in Australia.

We do not store credit card information on this site, nor are any payment details such as bank account details.

Cookies

This web site may use cookies to track your unique session with our web servers. A cookie is a small text file that our site may place on your computer as a tool to remember details for your use of our site.

Our web sites, other than the FlowBiz Support site, may use Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. By using our web sites, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

Our web sites may provide interfaces with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to “like” or “share” information from our web sites through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to our sites with other personal information.

Acceptance

By logging in and using this site, you consent to the practices described in this privacy policy. If you have any enquiries regarding this policy, please contact our office.

Updates and Notification

FlowBiz Pty Ltd reserves the right to change this policy at any time. There will be no notification that this policy has changed. It is the responsibility of the customer to check the status of our policy each time you provide us with personal information.

Thursday, 19th November 2015 (Last Updated)

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